Understand Phase

• Develop a clear and measurable problem statement.
• Bring into focus the issue that needs to be addressed.
• Create a baseline.

Research

• Become familiar with the issue.
• Review the literature.
• Understand the historical context.

Sharpen

• Perform a stakeholder analysis.
• Focus on a specific issue.

Define

• Clarify the problem.
• Define a precise problem statement.
• Develop measurable goal/goals.